This article explains what to do if you live in a multi-family building and are dealing with excessive noise from a neighbor.

(1)   Have Realistic Expectations

Some noise is normal in a multi-family building. A single loud sound during the day is different from repeated yelling, stomping, or banging late at night. Please keep reasonable expectations while also expecting neighbors to be courteous.

(2)   Talk to Your Neighbors First

Noise issues are often resolved best before frustration builds. If we contact the other tenant first, they may wonder why you did not speak with them directly. We understand concerns about retaliation and do not identify who made a complaint unless it is unavoidable, but neighbors can often guess where a complaint came from.

As a first step, consider knocking on their door, introducing yourself, and politely explaining the issue. For example: “It’s getting pretty loud, and I’m trying to sleep. Would you mind keeping it down?” If comfortable, ask whether you can exchange phone numbers so you can text them if the noise becomes a problem again. A short, respectful conversation often resolves the issue.

(3)   Inform Us When/If the Situation Gets Out of Control

If the noise continues or becomes unreasonable, let us know. We can contact the tenant and ask them to keep the noise down. Please understand that, at first, this may be the only action we can take because these situations often come down to one tenant’s word against another’s.

If the noise is happening at night and is keeping you from sleeping, you may also want to try a white noise machine. These can help mask routine background noise, and many basic models can be purchased online for under $20.

(4)   Keep a Log

If the problem continues, keep a written log with the dates, times, description of the noise, and where it appears to be coming from. This information helps us document the issue and may be needed if further action becomes necessary.

(5)   Call the Sheriff or Police

Calling local authorities should be a last resort, but you may contact the sheriff or police to make a noise complaint if the situation is severe or continues despite other efforts. They may come to the property and ask the tenant to quiet down.